Refund Cancellation & Payment Policy
At Luchi Roofing, we value transparency and clear communication. Please review our refund, cancellation, and payment policies before signing your estimate.
Estimate Approval
By signing your estimate and agreeing to a scheduled project date, you acknowledge and accept the terms outlined in this policy.
Cancellation Policy
Customers may cancel their project within three (3) calendar days of signing the estimate, provided that work has not begun and materials have not been purchased.
If roofing materials have already been ordered or purchased specifically for your project, any funds already paid that were used to purchase those materials are non-refundable. These funds will be retained to cover the cost of materials purchased on your behalf.
If no materials have been purchased, but your project has already been scheduled, a cancellation fee may apply. This fee helps cover administrative expenses, project planning, scheduling, reserved labor, and the time dedicated to preparing your project.
Refund Policy
Refunds, when applicable, will be evaluated based on the status of the project and any costs already incurred. Refund amounts may be reduced by material costs, scheduling expenses, or other project-related costs that have already been committed.
No refunds will be issued for completed work or for materials that have already been purchased specifically for your project.
Payment Policy
For your convenience, Luchi Roofing accepts multiple forms of payment, including:
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Cash
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Personal or cashier's checks
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Electronic payments (when available)
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Bank transfers
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Any other payment method mutually agreed upon before the project begins
Payment schedules, deposit amounts, and final payment terms will be clearly outlined in your signed estimate or contract before work begins.
If you have any questions regarding this policy, please contact Luchi Roofing before signing your estimate.